Privacy Policy

Silverpoint Accommodation (ABN: 23 665 055 094) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If you are not satisfied with any of the points below, please contact us, or leave our website immediately.

Information We Collect
We collect your Personal Information for the primary purpose of providing our services to you. We may also use this information to provide you with information about our services such as in a newsletter. You may unsubscribe from our mailing lists at any time by clicking unsubscribe at the bottom of the email. We primarily collect personal, contact and payment information as part of a booking, through our website www.silverpoint.net.au, over the phone, or as provided to us through other channels and booking sites. We do not collect sensitive information as defined in the Privacy Act.

Disclosure to Third Parties
We will never sell your personal information to third parties; however, your data is shared with some providers as necessary to provide our services to you. Information provided to third parties will be handled in accordance with their relevant privacy policies. Some of the companies your personal information may be shared with may include:

ResOnline Pty. Ltd: channel management system for centralised booking management.
Stripe Payments Australia Pty. Ltd: secure payment processing system.
Mailchimp: mailing list management.
Google Analytics: we track website traffic through google analytics.
Hotjar: session analytics and aggregated performance reports

Your personal information may also be disclosed to third parties where you provide specific consent to the use, for legal reasons, or where required and/or authorised by law.

Cookies
We use cookies to enhance your online experience with us. Cookies are only available on the website they are created by and cannot be read by other sites. We do not use Cookies to manipulate pricing in any way, or for any other nefarious purposes. We use three types of cookies

Analytics: created and managed by Google Analytics for generally anonymous aggregate browsing data.
Remembering your search details: created and managed by ResOnline Pty Ltd to speed up your experience by remembering your search details between pages and sessions.
Account information: when you join our loyalty program we may store your name and account number to give you a friendly hello and provide you with any benefits, such as discounts associated with the program.

Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Access to Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. You will not be charged any fee for your access request but may be charged an administrative fee for the collation and provision of a copy of your Personal Information. In order to protect your Personal Information, we may also require identification from you before releasing the requested information.

Maintaining & Updating Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and is available on our website. If you have any queries or complains about our privacy policy, please contact us using the details on our website.